Policies

For up-to-date information about our policies and standards of service in the following areas:

Helping you

• Support for vulnerable customers
  
  

• Having difficulty paying?
  
  

• Prepayment meters
  
  

• Energy efficiency
  
  

• Raising a complaint
  
  

• Service with Respect

Keeping our promises

• Guaranteed Standards of Performance
  
  

• Customer service rankings
  
  

• Site access
  
  

• Treating customers fairly
  
  

• Quarterly performance reporting

Building a sustainable future

• Net Zero Targets

Legal stuff

• Domestic import supply T&Cs - Octopus Energy Limited
  
  

• Website and App terms of use
  
  

• Business terms and conditions
  
  

• Smart tariffs terms and conditions
  
  

• Export tariffs terms and conditions
  
  

• Octopus Electroverse terms and conditions
  
  

• Privacy policy
  
  

• Modern slavery statement
  
  

• Consolidated Segmental Statement

Keeping everyone safe

• Our Covid-19 risk assessment for Octopus Energy Services
  
  

• Covid-19: Ensuring safe smart meter installations